Billing and Insurance Frequently Asked Questions
How do I make a payment?
[back to top]
The main office of Patients Accounts is located at:
O’Donoghue Research Institute
1122 NE 13th Street, Room 200
Oklahoma City, OK 73117-1039
We also have representatives in the OU Physicians Building for your convenience. If you'd like to speak with one of these representatives, ask a staff member at that location to direct you.
We accept major credit cards, travelers checks, money orders, personal checks and cash. If you cannot pay your balance in full, contact us to make payment arrangements. Our phone numbers are: 405-271-1500 or
toll-free 866-241-9546.
Pay online:
You can make an online payment via our online bill pay link at http://www.myoumedicine.com.
Payments can be mailed to:
OU Physicians
PO Box 269026
Oklahoma City, OK 73126-9026
How do I obtain a copy of my medical records?
[back to top]
To obtain a copy of your records, you must complete and sign a release of records and return the release to Medical Records. Click here to Download the form. This form can be mailed or faxed to you. If you need records from a specialist who sees adults, call 405-271-9194 to have a form sent to you. If you need a child's medical records, call 405-271-2374. Processing the request will take a few days.
If you need records from more than one OU Physicians office, specify this when completing the form. Only one form will be needed. The records will be mailed from each office.
Is there a charge for obtaining a copy of my records?
[back to top]
There is no charge for medical records if your OU Physicians doctor refers you to another physician. If you would like to order copies of your medical record, the cost is $1 for the first page and 50 cents for each additional page.
Can my spouse or adult child sign for my records?
[back to top]
Only with a Power of Attorney. A copy of the Power of Attorney form must be maintained in your medical record.
What is the purpose of the HIPAA Privacy Regulations?
[back to top]
The purpose of the Privacy Regulations is to set minimum national standards regarding the confidentiality of individuals' protected health information. "Protected health information" is any individually identifiable health information, including billing and demographic information, that is transmitted or maintained in any form or medium.
Generally, health information is considered "identifiable" if it contains any of the following elements: (1) names; (2) geographic subdivision (e.g., street address, city, county and zip code); (3) names of relatives; (4) name of employer; (5) birth date; (6) date of treatments; (7) telephone numbers; (8) fax numbers; (9) e-mail address; (10) SSN; (11) medical record number; (12) health plan beneficiary number; (13) account number; (14) license number; (15) vehicle identifiers, serial numbers, license plate numbers; (16) device identifiers and serial numbers; (17) Internet addresses; (18) Internet Protocol address numbers; (19) biometric identifiers, including finger or voice prints; (20) full face photographic images and other comparable images; and (21) any other unique identifying number, characteristic, or code.
Click here for more about Your Privacy
What is my balance?
[back to top]
Refer to page one of your most current billing statement or call OU Physicians Patient Accounts at 405-271-1500.
I have insurance. Why am I getting a bill?
[back to top]
Many insurance plans include co-payments, co-insurance and deductibles that are the patient’s responsibility to pay. Once your insurance has processed a claim, you will be billed for any deductible/co-insurance amounts according to the Explanation of Benefits received from your insurance company. If you have questions regarding how your insurance company processed a claim, please contact your insurance carrier directly. If you have questions concerning your account balance after your insurance has considered your claim, please contact OU Physicians Patient Accounts at 405-271-1500.
Has my insurance been filed?
[back to top]
Please refer to the detailed billing portion of your most current statement. You will find each date of service and charge itemized along with a notation that insurance has been filed. If you have a question regarding how your insurance is being processed, or to update your insurance information, please call OU Physicians Patient Accounts at 405-271-1500.
Is my insurance information correct?
[back to top]
To review the insurance information we currently have on file for you, please check page two of your statement. For questions regarding your insurance information, or to update your information, call OU Physicians Patient Accounts at 405-271-1500. To ensure correct billing, always present your insurance card at the time services are rendered.
Will my insurance cover certain procedures/services?
[back to top]
Contact your insurance company or refer to your plan manual for details on covered services.
How can I pay my bill?
[back to top]
Mail the payment stub located on the bottom of page one of your statement along with your personal check, money order or credit card information in the pre-addressed envelope provided in your statement. You can also call an OU Physicians Patient Accounts Representative at 405-271-1500 to make a credit card payment over the phone.
Can I make payment arrangements on my account?
[back to top]
Yes. Our Patient Accounts Representatives are ready to assist you in setting up a Budget Plan payment arrangement, Credit Card Budget Plan payment arrangement or reviewing your account for possible assistance through our Reduced Liability Program. Our representatives have many solutions to help with your account. Please call 405-271-1500 to speak to an OU Physicians Patient Accounts Representative to make payment arrangements on your account.
I have a compliment or complaint about my experience at OU Physicians, who can I talk to?
[back to top]
Please call an OU Physicians Patient Accounts Representative at 405-271-1800 and ask to speak with a supervisor. We will be pleased to assist you in any way we can to resolve your concern. We appreciate your comments and feedback so we can continue to improve our service to you.
I have a bill from OU Medical Center. Can I pay this with my OU Physicians bill?
[back to top]
OU Medical Center and OU Physicians are two separate entities and maintain separate billing systems. OU Medical Center bills for the facility/hospital services; OU Physicians bills for the doctors. For assistance with a hospital bill, call 405-271-4225 or visit their billing website here.
Can other people get my account information or information about my diagnosis and services I have received?
[back to top]
Due to the federal privacy standards (referred to as HIPAA) we only release information to the patient or the guarantor listed on the account. Representatives will ask questions of each caller to ensure they are disclosing information to the appropriate person. Any information requested by a third party (such as for medical records) must be accompanied by a recent, HIPAA compliant release form signed and dated by the patient or patient’s legal representative.