​Children's Heart Center

​Patient and Family Support

A commitment to patient care beyond the treatment itself is a cornerstone of our philosophy. We at the Children’s Heart Center work to provide a wide range of services that will help patients and their families be as comfortable, educated and optimistic as possible about their treatment here.


Services we provide include:

Case Management and Social Services
Our case management department works with patients, families and doctors to make sure a discharge from the hospital is timely, safe and addresses continued-care needs. If the physician determines a patient needs additional care when he or she leaves the hospital, case management will be there to help. Our social workers are trained to assist with the psychological and social problems that can arise during a hospital stay with a chronically ill child, and our staff can address any concerns and help parents find the resources they need.

Child Life Services
As part of the state’s largest child life program, these specialists are trained to ease children’s concerns about procedures, working with them up to the procedure itself to keep them calm and focused on the specialist. Our team works with parents to understand the steps of treatment, teaches patients therapeutic methods of play, and overall works to keep patients’ spirits and hopes high throughout their time here.

Learn more about The Children’s Hospital’s Child Life Department.

Nurse Navigator Services
Our nurse navigators are our patient advocates. They help guide patients and families through the series of diagnostics and treatments, serving as an expert communicator among patients, families and the hospital staff. Nurse navigators help to ensure that all questions are answered, all aspects of treatment are fully understood and everyone is working together as a tightknit team.

School Services
For patients who require a stay at the hospital, we offer on-site school services to ensure they will not lose valuable time during their school year. We provide services for school-age patients who are admitted for an extended period, coordinating with the patient’s school to provide and send letters of attendance, facilitate schoolwork collection and offer tutoring.

We also assist patients with a new diagnosis to ensure they receive needed accommodations or additional support when they return to school. In addition to direct patient services, we provide support for schools through community programming and trainings.

For more information on our school services, please contact us at 405-271-4870 or donna.lewis6@oumedicine.com.

Translation Services
Our patients are not limited by their native language – the Children’s Heart Center has access to an exceptional range of translators and services to ensure that no matter who needs our help, we’ll be able to effectively communicate with them.

Our translation services communicate with sincerity, honesty and cultural understanding, and have the ability to interpret from Spanish, sign language and dozens of other languages via access to interpretation technology.

Other services include:

Financial Aid Services

Often, financial counseling and arrangements are necessary prior to surgery. We have financial experts available from 9 a.m. to 4 p.m., Monday through Friday. Speak to a financial counselor.

Spiritual Support
The chaplains provide a wide and varied scope of service to and for patients, their families and hospital employees. Recognizing the stress and anxiety that often accompanies a hospital admission, chaplains are available to patients and their families for support and affirmation. Pastoral care can be reached at 405-271-5758 or after hours at 405-271-5656. Learn more about the pastoral care team.

Gift Shop
Located just off of the main hospital atrium, the gift shop supplies everything from personal essentials to snacks and a variety of gifts for old and young patients alike. The shop is run by hospital volunteers, and all proceeds benefit local nursing students through scholarships. Gift shop hours are 9 a.m. to 5 p.m., Monday through Friday.

On-site Dining Options

  • Children’s Cafe, on the first floor of The Children’s Hospital, is open 6 a.m. to midnight, Monday through Friday, and 6:30 a.m. to 10 p.m. Saturday and Sunday. View more information.
  • Kamp’s 1910 Cafe is on the third floor of the atrium. Open 6 a.m. to 8 p.m., Monday through Friday, and 8 a.m. to 5 p.m. on Saturday, Kamp’s serves hot breakfast, salads, soups and sandwiches, bakery items, coffee and other drinks. View the menu.
    Support Resources:
    • March of Dimes - Works to prevent birth defects and infant mortality. 
    • Mended Little Hearts - Mended Little Hearts is a nonprofit providing hope and support to children, patients and families affected by congenital heart disease. 
    • The Children's Heart Foundation - The goal of The Children's Heart Foundation is to bring health, hope and happiness to children affected by congenital heart defects.
    • It's My Heart - It's My Heart is a resource book for patients and families affected by congenital heart defects. In plain, understandable language, it describes of the types of congenital heart defects and acquired pediatric heart conditions.
    • Little Hearts - Little Hearts, Inc. is a national organization providing support, education, resources, and networking to families affected by congenital heart defects.
    • The Congenital Heart Library - The library provides access to multimedia learning resources on the subject of congenital heart defects in the adolescent and adult.
    • Kids With Heart - Kids With Heart is a website that provides information for parents of children with congenital heart disorders. Their goal is to provide a place to find information about specific disorders and links to support resources.
    • Pediheart - A website that provides a place for children with heart disease and their parents to learn about the heart, meet other kids and meet other parents.
    • CaringBridge - CaringBridge provides a free, personalized websites that connect families and friends during a health event. CaringBridge makes it easier to share health updates and receive messages of love and support.
    • Pediatric Congenital Heart Association - The missing of the PCHA is to conquer congenital heart disease. 
    • Linked by Heart - Provides regional and local support and resources to families affected by hypoplastic left heart syndrome.