Nursing Mission & Values

Our Mission
We are committed to providing efficient, high quality health care with superior service to all our patients and customers.

Our Vision
We are committed to being a leading nursing organization focused on providing superior quality, compassionate care in an academic environment through shared governance, evidence based practice, advanced education, interdisciplinary collaboration and research.

Our Values
Compassion, Quality, Integrity, Clinical Research, Education, Stewardship, Diversity, Creativity and Teamwork

Our Philosophy
The nursing department at OU Medical Center lives its mission, embodies its values and reaches toward its vision for excellence through:

Quality of Nursing Leadership:  Nurse leaders use the hospital vision and values as guiding principles on which to act.  Leaders use leadership skills and management tools to create an atmosphere in which participation and teamwork are encouraged and supported.  Leaders support staff members in achieving professional goals and serve as advocates on behalf of staff, patients, and families.  Leaders practice an open door policy, where they are visible, supportive and available to their staff.  They practice participatory management and support shared governance.  Leadership is accountable to ensure staff is qualified and competent.  They promote education and certification, and assess and provide learning activities for their staff to enhance ability to practice nursing.  Nursing leadership is evidenced-based in theory and in competency.  
 
Organizational Structure:  Nursing services are organized in a manner that promotes decision-making for care of patients and families within the patient care setting.  Through a shared governance framework nurses are expected and encouraged to exercise autonomy within their scope of practice and use clinical judgment to deliver quality nursing care to the patient and family.  This shared governance framework is evident at the departmental level and within each patient care unit.  Leadership, Professional Practice, Professional Development and Quality/Research Councils provide a participatory management structure that acknowledges, supports, and nurtures the development of nurses.  The attached organizational chart and committee structure chart illustrate the organizational structure in place.
 
Management Style:  Management style is influenced by knowledge gained through the completion of Leadership University courses (Development Dimensions International).  Nursing leaders are committed to creating an environment conducive to professional autonomy and personal growth.  The nursing department utilizes an inclusive and collaborative leadership style of shared governance.  Shared Governance is an accountability-based approach to decision making, which occurs through participation of the nursing staff in councils.  Staff is encouraged to be creative in developing new ways to provide care while demonstrating wise stewardship of resources.The Department of Nursing's Leadership Council is comprised of Senior Nurse Leaders, Directors, Managers and other nurse leaders who provide oversight of resource management by assuring the availability, allocation, distribution and control of resources such as human resources, fiscal resources and material resources.  The Director of the individual department is ultimately responsible for the nursing management activities and personnel in her or his department, and is accountable to the Chief Nursing Officer.
 
Personnel Policies and Programs:  Personnel policies and programs are implemented to ensure fair and competitive compensation for staff.  Programs are developed to recognize, reward and encourage excellence in practice and professional accomplishments.  Staff is supported and encouraged to further their formal education and pursue career advancement.  Performance management systems include specific criteria and standards to provide staff with on-going feedback about their performance.  Staff competency is ensured and maintained through performance management and improvement systems.
 
Professional Models of Care:  The professional registered nurse assumes accountability for the delivery of nursing care within OU Medical Center.  Registered Nurses are responsible for the coordination of patient care and are accountable for their own practice.  All members of the healthcare team are valued for their unique contributions to the care of patients and families.  Models of care are utilized that give nurses the right and responsibility to practice autonomously within their scope of practice.  Nursing care is shaped by the principles of Family-Centered Care and Dingman's Caring Model.  Family-centered care is an approach to planning, delivery and evaluation of health care that is governed by mutually beneficial partnerships between health care providers, patients and families.  The family is the constant in the patient's life.  The four principles of family-centered care include:
   1.  People are treated with dignity and respect.
   2.  Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful.
   3.  Patients and family members build on their strengths by participating in experiences that enhance control and independence.
   4.  Collaboration among patients, family, members and providers occurs in policy and program development and professional education, as well as in the delivery of care.

The caring model improves quality of care and increases patient, family, employee and physician satisfaction.  The basic elements of the caring model include:
   1.  Call patient or customer by his or her preferred name.
   2.  Introduce yourself to the patient and explain your role in his or her care, today.
   3.  Sit at the bedside for five minutes each shift to review care and desired outcomes.
   4.  Discuss procedures, progress, and services, with our patient or customer, that will occur to attain the desired outcome.
   5.  Use touch appropriately:  handshake, pat on the arm, eye contact, tone of voice and phone courtesy.
 
Quality of Care:  The basis for quality care lies in the identification and utilization of knowledge about nursing actions that promote patient safety and positive outcomes.  Leaders are responsible for establishing an environment where safe high quality, evidence-based care can be accomplished.  Nursing practice accountability lies with the Department of Nursing's Professional Practice Council and the individual unit/department practice councils.  The practice council reviews current research and literature, and develops policy and procedure.   Nurses are encouraged to participate in research activities appropriate to their level of practice.  From questioning practice to the formal conduct of research, resources and consultants are available to staff.  Each professional nurse is accountable to the patient for the care rendered and utilizes the best available evidence, including research findings, to guide practice decisions.  The Department of Nursing Research Council and the unit/department Research Councils explore practice questions using the research process.
 
Quality Improvement:  OU Medical Center nursing is committed to improving the safety and quality of patient care through continuous performance improvement activities. The appropriateness and effectiveness of nurse-sensitive quality indicators are monitored by utilizing the PDCA (Plan, Do, Check, Act) methodology. Opportunities for improving patient safety and quality care are identified and implemented. Results of improvement initiatives are measured for sustained improvement and/or additional improvement opportunities. Performance projects are data driven. Nursing care is evaluated and benchmarked to ensure compliance with established standards of care and practice. Results of performance monitoring and improvement are shared with nursing staff.
 
Consultation and Resources:  The nursing department contains a wealth of expertise in many clinical areas.  Consultation among nursing colleagues is encouraged and supported.  Nurses are wise stewards in the use of healthcare resources.  Care is provided in a cost effective manner consistent with professional standards and organizational policies.  Nurses have input in the budgeting process and are active participants in determining how organizational resources are allocated.
 
Autonomy:  Nurses are supported in developing autonomous practices within the scope of their licensure, facility practices and according to their level of development. The nursing organization utilizes Benner's Novice to Expert model to assess and guide the nurse in developing their proficiency in critical thinking and expert patient care.
 
Community and the Hospital:  OU Medical Center nurses serve as resources for health and wellness information throughout the community. The nursing department participates in community fund raising events, community educational and wellness events, and philanthropic causes.
 
Nurses as Teachers:  Nurses serve as teachers and role models to patients and families.  Health promotion and health education are taught in methods appropriate to the situation, patient and families' developmental level, learning needs, readiness, ability to learn, language preference, and culture.
 
Image of Nursing:  Nurses are recognized as leaders, advocates, and ambassadors.  They are vital members of the healthcare team whose focus is the holistic aspects of patients and families.  Nurses utilize their skills in many different ways, and are more than extensions of technology; they are the image of nursing.  The image of nursing is vital to carrying out the mission and vision of both nursing as well as the organization.  This positive image of nursing attracts students to the profession, as well as physicians and clients to choose specific organizations for their care.  As a result, the image of nursing stays under constant scrutiny and in constant transition.  Ultimately, the image of nursing at OU Medical Center is in continuous transition and development.
 
Interdisciplinary Relationships:  Respect, collegiality, trust and confidence are evident in relationships among the healthcare team.  Nurses collaborate with team members, individuals, families, groups, and communities with a synergistic effect where the outcomes of health care and well being are enhanced and more comprehensive than the simple aggregation of any team member's individual efforts.
 
Professional Development:  Nurses are responsible for on-going professional growth and development.  Nursing development programs exist to move staff from novice to expert practice.  The Performance Based Development System is used to identify strengths and areas needing improvement in new staff members.  Competent practice in the domains of critical thinking, technical skills and interpersonal relationships are the goals of the orientation process.  Expert nurses coach and mentor other staff to foster their growth and development.  Nurses are expected to be life-long learners.  A wide variety of continuing education courses are available.  Formal educational efforts are supported through tuition reimbursement and scholarship programs.  Professional development through certification is expected and supported by provision of specialty area certification review courses and financial incentives for certification.  Nurses are encouraged and supported in participating as learners and presenters at local, state and national professional meetings and conferences.